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Tigerpaw Software - a CRM, PSA and business automation product unlike any on
the market.
Our software covers all aspects of your business, from
Customer Relationship Management
and Quoting
to Service Management and
Inventory. Tigerpaw acts as one integrated system to run your
business, and provides employees with the right tools to perform their jobs more
effectively. Our comprehensive suite of tools provides your business with the
necessary resources for success in your industry and overall company growth. We
use a concurrent licenses model, with each module designed to support an
organizational role, allowing you to buy only what you need.
Our all-in-one software brings business automation capabilities and best
practices to what we call the Four Pillars of Success - a proven methodology
that increases your business success. Click the links below to discover how
our software facilitates each pillar. |
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Organizing Your Business
There is never enough time or resources to get all the work done,
but a solid structure will make any business more effective and efficient and will
reduce losses due to duplicate work and unclear processes. Implementing a recurring
revenue model, properly capturing time, and getting accurate invoices out the door
quickly all are part of running an organized business. When you are organized, your
team does better work because they know what their contribution is, when it should
happen, and how it is measured.
Click the links below for more information and discover how Tigerpaw fits into the
Pillars of Success. |
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Billing
No matter how good you are- you can’t stay in business if you don’t
get paid. It doesn’t matter if you are a managed services provider, you perform
break-fix work, or offer a combination of both. With Tigerpaw, you can bill for
monthly managed service agreements, roll all break-fix tickets for a customer into
a single invoice, bill progressively on projects, and so much more. When a ticket
is billed, Tigerpaw can enforce minimums and rounding to a selected interval, making
sure you get paid for every billable minute.
Click on the Billing link below for more information. |
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Technician Management
We understand that taking care of customers is top priority and
a properly managed staff assures that customers are helped quickly and efficiently.
Tigerpaw includes all of the best-in-class technician management features you need
to get the job done profitably. From scheduling and dispatching to logging time
on a ticket – we’ve got you covered. Our integrated dashboards make it easy to see
who is being productive – and who isn’t. The tech utilization reports let you evaluate
the performance of your team, see who is assigned work, who is behind on work, and
how many billable hours they have entered. Keep your customers happy by keeping
your technical team organized!
Click on the Technician Management link below for more information. |
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Scheduling
One of the most valuable tools you have is your calendar – take
control of it! With Tigerpaw, you can view your daily, weekly and monthly calendar,
as well as use the powerful Group Calendar and Dispatch Board views to better manage
your time and your technicians. Tasks in Tigerpaw can be linked to service tickets,
opportunities, quotes and projects – all at the same time! If you add our Exchange
Integrator accelerator module, you get true two-way integration with Microsoft Exchange
- meeting requests are even supported! Our scheduling system will let you get more
done and collaborate with others more easily.
Click on the Scheduling link below for more information. |
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Managing Projects
Managing large installs and projects can be a challenge – especially
without the proper tools. With Tigerpaw’s project management features, you control
your projects – not the other way around. Quotes and service tickets are integrated
into our project management, letting you keep track of everything promised and everything
delivered. You can organize your projects into phases, track time and material at
each phase, report on work in progress (WIP) and perform profitability analysis.
In fact, budget thresholds are integrated with our work flow engine so you can keep
project costs from spiraling out of control, and the comprehensive project billing
features make it easy to bill over time. Whether building a small network or laying
acres of cable with hundreds of phones and computers, Tigerpaw’s project management
engine keeps you in control and in the black.
Click on the Managing Projects link below for more information. |
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Inventory
Whether you are managing millions of dollars of inventory in multiple
warehouses and vehicles, or you simply need to track items ordered from your vendor
and sent directly to your customer, we can help. With Tigerpaw, you can track serial
numbers from the time you open the box in receiving, through moving between warehouses,
on to technician vehicles, out to customers - and even back to your vendors on RMAs!
Inventory management is fully integrated throughout Tigerpaw, so you can easily
cut purchase orders for service tickets or phases of a project, and manage your
materials through the whole process.
Click on the Inventory link below for more information. |
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Workflow Process
Who doesn’t want to increase efficiency, reduce errors, and improve
customer response times? Creating process supporting workflow is the answer! Tigerpaw’s
workflow is like having another employee working 24 hours a day, 7 days a week -
making sure nothing falls through the cracks. Workflow uses our powerful email engine
so you can build personalized HTML email templates used to automatically send notices
to customers and employees. When a user reads a workflow notification, the date
and time are logged so you never have to hear “I didn’t know about that” again!
Click on the Workflow Process link below for more information. |
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Managed Services
Establishing a solid recurring revenue model around Managed Services
is the key to your long term success. Being able to automatically generate and manage
service tickets in your professional services automation (PSA) software based on
real-time alerts in your RMM software allows you to respond quickly to customer
needs. Hundreds of Managed Service Providers use Tigerpaw to handle their recurring
revenue streams - and their customers.
Click on the Managed Services link below for more information. |
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Contracts
Multiply the complexities of one contract by your total number of
contracts and you have potentially thousands of pieces of information to manage.
Tigerpaw provides the functionality necessary for end-to-end management of your
critical business agreements and enables company-wide compliance to contract terms.
Contracts can be fully customized, or you may select from one of the contract templates
preloaded in Tigerpaw. Want the best of both worlds? Our templates can also be customized
and replicated as your needs dictate.
Click on the Contracts link below for more information. |
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Accounting
Tigerpaw integrates with the most popular accounting packages, including
QuickBooks Pro 2009, QuickBooks Premiere Peachtree Complete, Cougar Mountain, Business
Works Gold and Great Plains. Our software carries the line item detail to your accounting
package eliminating the need for double entry of information. Depending on your
accounting package, we can batch contacts, account receivables, payments, purchase
orders, and general ledger data. If your accounting software accepts batched inputs,
you can even create a database object and use link builder to tailor the information
going to your accounting system. If batching isn’t your thing, we have real-time
integrations available for both Quickbooks and Peachtree.
Click on the Accounting link below for more information. |
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Optimizing Your Customer Experience
You’ve heard it before, but it really is all about the customer
experience. Customers rely on you to keep their business running. You need to respond
to your customers’ issues quickly, solve their problems accurately, communicate
with them effectively, and reward them for their loyalty. Using an integrated CRM
and PSA solution enhances the experience for your profitable customers, and reduces
costs by automating contact points for those unprofitable ones. A company-wide commitment
to sharing customer data lets you better capture, analyze, and take action - the
difference between success and failure in today’s changing marketplace.
Click the links below for more information and discover how Tigerpaw fits into the
Pillars of Success. |
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Ticketing
Tracking tickets shouldn’t be a headache! For years, we have helped increase
productivity, reduce costs, and improve efficiency through our powerful ticketing
software. Tigerpaw allows your company to quickly create, route, and assign service
tickets to ensure that every ticket is assigned to the proper members of your team,
avoiding duplicating or lost work. Do you work with a lot with contracts? Tigerpaw
ties tickets to contracts, automatically deducting units or hours - making sure
that you are paid for all of the services you provide.
Click on the Ticketing link below for more information. |
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Service Level Agreements
SLAs are crucial to setting and meeting the expectations of your customers.
Without SLAs, customers assume that everything will always be available and delivered
at 100%, and there will be no clear understanding of what “good” service is. Tigerpaw
makes it easy to manage your SLAs. Simply assign your SLA thresholds to priorities
and let Tigerpaw’s workflow engine handle the rest. When notification thresholds
occur (such as a ticket being open 75% of its SLA time), Tigerpaw will send notifications
to people that you specify and it will change the status and service board of the
ticket automatically, ensuring you and your techs are aware of the issue and can
correct it – before violating your SLA.
Click on the Service Level Agreements link below for more information. |
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Marketing & Customer Communication:
Staying in constant communication with your clients and prospects is vital
to staying relevant and competitive. Tigerpaw’s award-winning CRMis like having
a fulltime employee reaching out with targeted, customized, and timely information.
Some Tigerpaw customers send more than 300 emails daily from Tigerpaw - all sent
in response to an activity in Tigerpaw (such as the closing of a service order),
all personalized with merged fields, and all of them logged in history. All of this
happens in real-time without a single second of human intervention. Your customers
will be happy, your prospects will buy, you’ll have great customer service, and
the sun will shine brighter (OK, we made that last one up).
Click on the Marketing & Customer Communication link below for more information. |
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CRM
Tigerpaw’s been winning CRM for years – and for good reason. The completeness
of Tigerpaw means that all of your customer touch-points are tracked in one system.
Whether you’re making a sales call, responding to a support request, following-up
on an invoice – or anything in between, Tigerpaw has the tools and the data to manage
your customers like no other. With Tigerpaw’s all-in-one approach, you will be more
responsive, more visible, and more profitable.
Click on the CRM link below for more information. |
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Fueling The Beast
Your business is a beast, and it eats cash! Revenue generation is
an ongoing challenge for many organizations – especially technology companies where
the founders typically come from a technical background, not a sales background.
One thing the down economy taught a lot of business owners (the hard way) is that
marketing needs to become more than an afterthought! You need to generate leads,
manage your sales process, and create compelling proposals for your prospects -
all while selling deeper to your customer base.
Click the links below for more information and discover how Tigerpaw fits into the
Pillars of Success. |
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Sales Pipeline
Customers’ needs change… and sometimes they even change service
providers. To stay in business, you need to generate new leads that turn into sales.
If you’re like most technology business owners (including us), you got your start
as a technician who woke up one day and had an entrepreneurial seizure. As such,
you are probably pretty good at taking care of your customers, but you might not
be as great at getting them. How do you generate leads, manage your sales process,
and create compelling proposals for your prospects – all while selling deeper to
your customer base? Never fear- Tigerpaw can help! Tigerpaw’s sales pipeline management
is designed to help both forecast and generate revenue.
Click on the Sales Pipeline link below for more information. |
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Quotes & Proposals
So you’ve got a fish on the line and he’s pulling left, then right,
suddenly he plunges to the deep and takes out all the line you’ve managed to real
in. How do you land him? With great proposals, that’s how! There’s no need to buy
and learn another software program, Tigerpaw’s got it all. Creating and managing
quotes is simple, allowing you to showcase your products and services in a way that
makes that big fish want to jump in the boat!
Click on the Quotes & Proposals link below for more information. |
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Warranty & License Renewals
Warranty and license renewals can really add up. If you’re letting
them expire and die you are missing out on vital revenue that can be used to fuel
your business!
Click on the Warranty & License Renewals link below for more information. |
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Email Analytics
It’s amazing how many small businesses aren’t marketing at all.
If you’re not, you need to be. If you are, do you know how effective your marketing
campaigns are? Tigerpaw’s marketing engine will send emails on a throttled per-hour
rate, helping you stay out of spam filters. Then, use our email analytics to take
the guess work out of determining the emails that are effective, and those that
aren’t. With Tigerpaw, you can easily create effective marketing campaigns and make
more money.
Click on the E-mail Analytics link below for more information. |
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Creating Excellence
With your customers taken care of, your administrative processes
under control, and sales and marketing keeping cash flowing, now is the time to
excel. You need to use comprehensive, easy to understand business intelligence to
make the minor and major course corrections that propel your business forward. Focus
on continuous improvement, and be constantly evolving to better manage processes
instead of personalities. Operational excellence doesn’t happen by accident, it
takes hard work, dedication, and education!
Click the links below for more information and discover how Tigerpaw fits into the
Pillars of Success. |
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Best Practices
We have developed a set of industry best-practices data (Apex) that
comes preloaded in your Tigerpaw database and includes email templates, status codes,
pre-built workflow events, and so much more. Apex was assembled by an experienced
team of professionals and guided by Tigerpaw users and market trends; it provides
a jump start for companies which may not yet have best practices or documented workflows.
We’ve learned what has worked for past clients and we share it with you! Thanks
to Apex, training time is greatly reduced, and your business starts adopting proven
best practices just by using Tigerpaw.
Click on the Best Practices link below for more information. |
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Reports – Business Intelligence
Reports play a huge role in the planning and organization of your
business. Tigerpaw ships with more than 600 Crystal reports that do everything from
print lists - to help you increase profitability. You can use Crystal Reports to
modify any of our existing reports or create entirely new reports.
Click on the Reports - Business Intelligence link below for more information. |
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Dashboard Reports
Your day is busy – you don’t always have the time to sift through
piles of reports to get a pulse on your business and make quick informed decisions.
That’s why we built the finest operational dashboards available. Using state of
the art technology, we provide over 85 different metrics, related to marketing,
invoicing, and everything in between! You can filter data that is important to you,
and even drill down on specific elements to work the data that makes up that list.
For example, click a bar showing open service orders for a time frame and you get
a list of the service orders that make up the bar. You can work them individually,
or throw them in a group to use all of Tigerpaw’s group features!
Click on the Dashboard Reports link below for more information. |
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Integrations/Affiliations
Tigerpaw works with dozens of associations, integrations, and technology
partners to provide a more comprehensive solution for our customers. We value our
partnerships and believe they are one of the driving forces behind Tigerpaw’s success.
Click on the Integrations/Affiliations link below for more information. |
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Remote Access
In today’s fast paced world, servicing clients remotely is important
to the way you do business. Eliminating the barriers that prevent you from managing
service tickets and quoting clients on-site is essential to providing exceptional
customer service. Connecting your business to the field allows you to win new business,
improve service levels, and capture more billable time so that you get paid faster.
Click on the Remote Access link below for more information. |
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