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Success Stories
You are only as good as what your customers say!
Tigerpaw earns its merit badge from Banner Security Systems
Banner Security Systems, Inc. has a 25+ year history of providing total security solutions for commercial, institutional, industrial and government facilities through the southeast and the entire US. Banner’s comprehensive line of value added products and services run the spectrum from perimeter security and surveillance systems to facility access control, CCTV, intrusion detection and others
Challenge
- To find a flexible and customizable software solution with the ability to attach a document to anything and generate proposals in addition to better tracking of technicians and service calls.
Solution
- Tigerpaw provided the ability to track profits by technician… in essence "making each technician his own cost center."
- Tigerpaw Software allowed for a better flow of information, allowing for real time tracking of both technicians and individual service calls.
- All new employees have to take training via Tigerpaw University on whichever module will be required in their position. The training gives each individual the knowledge base required to be successful.
Results
- Improved tracking of technicians and service calls, and better flow of information.
- Remote sales has benefitted the most with increased information flow and the ability to track their productivity.
- Streamlined customer management, freeing up sales to spend more time building relationships.
- Access to deep customer information gave sales great customer intelligence, enabling them to sell more effectively.
"I don't know what I would do without Tigerpaw now."
- Tony Spann, President, Banner Security Systems
"Tigerpaw is like the telephone or fax machine now that I've started using it I can't image doing the job without it."
- Tony Spann, President, Banner Security Systems
"I looked for a product like this for 15 years and I'm so happy I finally found it!"
- Tony Spann, President, Banner Security Systems
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