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Success Stories
You are only as good as what your customers say!
Tigerpaw serves up functionality for Greenbrier Communications
Founded in 1995, Greenbrier Communications (GRCS) is a full service technology solutions provider for southern West Virginia and western Virginia. Specializing in data networking, control systems, Internet security, computer system support and telecommunications. The company's focus is to provide a premier level of personalized service and support with technology solutions tailored to specific needs of the technology business.
Challenge
- Needed a solution that would help manage technicians and service hours.
- Needed a way to ensure technicians would adhere to operations structure.
- Needed an end-to-end solution with service functionality.
Solution
- President of company tried two other CRM companies but they didn't compare to the features and functionality that Tigerpaw offered.
- Ease of use and training allowed for rapid adoption.
- Technicians took to the user-friendly software immediately allowing them to adhere to operations structure.
- Service department benefitted the most from utilizing Tigerpaw's real-time technician tracking.
- Tigerpaw University is required for all new employees.
Results
- Better customer service.
- Communication improved thanks to technician tracking.
- Information flow and operational structure, allowing for increased volume and new business.
- Revenue is up due to faster processing of payments.
- Tigerpaw makes it easy to track history and customer inventory.
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