Success Stories

You are only as good as what your customers say!

Tigerpaw improves communication for Communication Innovators, Inc.

Challenge

• Service department was processing service orders manually.
• Needed real-time reporting, materials tracking, and improved access to information.
• Industry was talking about the need for CRM business automation solutions at trade shows.
• Was previously using Great Plains and was limited by functionality.
• Needed a clearer picture of its business and to generate more accurate reports.

Solution

• Tigerpaw expands to meet requirements and helps increase cash flow.
• Tigerpaw's solution cuts payroll processing down from 2 ½ days to ½ day.
• Quotes have been influenced the MOST by Tigerpaw - there's no hiding a quote and it's easy to track.
• Alerts and notifications eliminated many manual processes and improved communications.
• Quotes, Service Orders, Dispatching, and Inventory have influenced the company the most.

Results

• Tigerpaw provided benefits not previously obtained - real-time  reporting, material tracking, and improved access to information.
• Real-time reporting of service orders allow for real-time processing of invoices and as a result, provides increased positive cash flow.
• All new hire's are required to attend a Tigerpaw University class prior to utilizing the program.
• New efficiencies translate into faster response times.

"I can't say enough about the Tigerpaw support staff, their response time of less than 2 hours is amazing."
- Tammy Glawe, Manager, Communications Innovators, Inc.

"Total Care is wonderful… I love the fact that I always get an answer within two hours."
- Tammy Glawe, Manager, Communications Innovators, Inc.